Terms and Conditions

When you register an account with us, you accept our Terms and Conditions. The English version is the one that counts if there is ever a dispute about a translation. We may change the rules at our discretion, and we ask for your agreement to the updated version. If you do not agree, you can have your outstanding balance paid out.

Who can play

You need to be at least 18 years old to play with us. Online gambling must be allowed where you live, and you are responsible for following your local rules before you deposit or play for real money. It is a good idea to check the gambling laws that apply to you first. Any taxes on your winnings are yours to settle under the law of your country of residence.

One account per person

You may hold one account at a time. A second account leads to cancelled payments and the closure of the duplicate, and bonuses or winnings collected on it are taken back. Keep your details up to date and keep your password to yourself. Our games are for personal entertainment, never for commercial profit.

Checking who you are

We verify every account holder through a Know Your Customer check. We usually ask for an official photo ID with your full name and date of birth, a proof of address issued in the last 90 days, and a proof of payment. We may also call the phone number in your account or ask for a video call. Until the check is complete we cannot pay out, and if we cannot reach you within two weeks of a withdrawal request, the account is locked.

Payments in your own name

Deposit and withdraw only with payment accounts that belong to you. Money sent from or to someone else's account is at your own risk, and winnings tied to it can be voided. We do not pay interest on balances and we do not exchange currencies.

Withdrawal limits

Weekly payouts are capped at €7,500 and monthly payouts at €15,000, unless the terms of a promotion set other limits. Players with a higher VIP level may get other limits at our discretion. Progressive jackpot wins are paid in full.

Bonuses

Each bonus has its own minimum deposit, maximum amount, wagering, maximum bet and time limit. One bonus can be active at a time, and you may refuse or cancel a bonus without losing your own money. Winnings from a bonus become available only after the wagering is complete. Bonus abuse, multiple accounts or forged documents can cost you the bonus and its winnings.

Refunds

A refund request is looked at when you send it within 24 hours of the payment, or within 30 days if someone else used your account. Bonuses and winnings come off the balance first, and the costs of the refund are yours. Refunds are normally processed in 5 to 7 banking days.

Dormant accounts

An account turns inactive after 12 months without a sign-in. While it still holds money, we may charge a monthly administrative fee of at least 25 EUR. We tell you by e-mail, and the fee stops once you come back or the balance reaches zero.

Complaints

Send a complaint by live chat, e-mail or our online form. We confirm we have it within 24 hours and e-mail you the result once we have looked into it. If you are still not satisfied, you can take the matter to the gambling authority or to a gambling dispute resolution service. Claims have to be raised within one year.